Effective Date: October 17, 2025
Company: PT TRAVEL FRIENDS LIVE (PMA)
Email: travel.friends.company@gmail.com
Address: Jl. Raya Padonan No.108, Tibubeneng, Kuta Utara, Badung, Bali, Indonesia
NIB: 2612240061103
NPWP: 97.623.362.7-903.000
1. Introduction
This Privacy Policy governs the processing of personal data of users interacting with the website, forms, messengers, and social media of PT TRAVEL FRIENDS LIVE. We comply with the laws of Indonesia, Russia, CIS countries, Asia, the EU, the USA, and other regions, as well as international standards (GDPR, CCPA, etc.). By using our services, you agree to the terms of this Policy.
2. Key Definitions
- Data Controller — PT TRAVEL FRIENDS LIVE
- User — any individual using our services
- Personal Data — information that identifies or can identify a user
- Processing — any operation performed on personal data
- Processor — a party processing data on behalf of the controller
- Special Categories of Data — passport data, health data, children’s data
- Cross-border Transfer — transfer of data to another country
3. Data We Collect
- Full name, email, phone number, date of birth, nationality
- Passport and visa details (when required)
- Children’s data (for bookings)
- IP address, device information, geolocation
- Website behavior and advertising interactions
- Sources: forms, social media, messengers, analytics tools
4. Purposes of Data Processing
- Provision of travel services
- Customer communication and support
- Marketing and advertising (only with separate consent)
- Analytics and service improvement
- Legal obligations
- Protection of the company’s legitimate interests
5. Legal Grounds for Processing
- User consent
- Performance of a contract
- Legal obligations
- Legitimate interests of the company
6. User Rights
You have the right to:
- Access your personal data
- Rectify, delete, or restrict processing
- Withdraw consent
- Data portability
- File a complaint with supervisory authorities
Requests should be sent to: travel.friends.company@gmail.com
Response time: up to 30 calendar days
7. Data Sharing with Third Parties
We may share data with:
- IT providers, hosting services, CRM systems
- Partners, guides, and service operators
- Payment and advertising platforms (with consent)
- Government authorities where legally required
8. Cross-border Data Transfers
When transferring data outside the user’s country, we apply safeguards such as encryption, contractual obligations, selection of reliable recipients, and compliance with international standards (GDPR, Federal Law No. 152-FZ, PDP Law, etc.).
9. Data Retention Period
- Until processing purposes are achieved or consent is withdrawn
- For periods required by law (e.g., accounting)
- Afterward, data is deleted or anonymized
10. Data Security
We use encryption, access control, backups, audits, and monitoring. In the event of a data breach, we will notify users and competent authorities within 72 hours, where required by law.
11. Minors
Children’s data is processed only with the consent of parents or legal guardians and strictly to the extent necessary to provide services.
12. International Users
Regardless of citizenship (Russia, Ukraine, Kazakhstan, countries of Asia, Europe, or the Americas), you are granted the rights outlined in this Policy. We strive to comply with applicable laws based on the user’s jurisdiction.
13. Policy Updates
This Policy may be updated. Changes are published on the website. In case of significant changes, users will be notified (by email or via the website interface).
14. Contact Information
PT TRAVEL FRIENDS LIVE
Email: travel.friends.company@gmail.com
Responsible Person: Data Protection Manager